This Preliminary Information Form contains the information that must be provided by the Seller within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation before the Distance Sales Contract to be concluded with the Seller whose information is given below is established. This information is provided for commercial purposes in a manner that will protect minors and adults who lack the power of discernment or are limited within the framework of the principles of good faith. This Preliminary Information Form is an annex and an integral part of the Distance Sales Contract to be concluded with the Seller whose information is given below.
SELLER'S INFORMATION
Seller's Name: SMARANA TEXTILE INDUSTRY AND TRADE LIMITED COMPANY
Seller's Full Address: Harbiye District Atiye Street Genc Apartment No:1 Flat:6 Sisli/Istanbul
Seller Mersis Number: 0608120424400001
Seller's Email Address: destek@smaranaatelier.com
BUYER'S INFORMATION
Recipient Name/Title:
Recipient's Address:
Buyer's Phone:
Recipient's Email Address:
BASIC CHARACTERISTICS OF THE GOODS OR SERVICES SUBJECT TO THE CONTRACT
| Product Code and Name | Piece | Unit Price (including VAT) | Shipping Fee | Discount / Coupon | Total Price (VAT included) |
PAYMENT AND DELIVERY TERMS
Total product price excluding shipping:
Shipping Fee:
Total product price including shipping and all taxes:
Payment Method:
Number of Installments:
Received Maturity Difference:
Interest rate used in the maturity difference calculation:
Additional costs to be paid by the Buyer:
Delivery Address:
Person to be Delivered:
The product/products subject to the contract shall be delivered to the Buyer or the person/organization at the address indicated by the Buyer within this 30 (thirty) day period, depending on the distance of the Buyer's delivery address for each product, provided that it does not exceed the legal period of 30 (thirty) days following the delivery of the order to the Seller.
The total product price stated above is collected from the Buyer by SMARANA TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ.
BUYER'S RIGHT OF WITHDRAWAL
The Buyer may exercise the right of withdrawal, without assuming any legal or criminal liability and without giving any justification, within 14 (fourteen) days from the date the Buyer or a third party designated by the Buyer receives the goods in contracts related to the delivery of goods, and within 14 (fourteen) days from the date the contract is established in contracts related to the provision of services. The Buyer may also exercise the right of withdrawal within the period from the establishment of the contract until the delivery of the goods.
The Buyer may exercise his/her right of withdrawal by filling out the withdrawal form delivered to him/her together with the order or by sending it to the Seller with a clear statement stating his/her decision of withdrawal. The form or the clear withdrawal statement in question must be sent to the Seller in writing or via a permanent data provider before the expiration of the right of withdrawal period. The contact information of the Seller to whom the withdrawal notification can be made is as follows:
Full Address: Harbiye District Atiye Street Genc Apartment No:1 Flat:6 Sisli/Istanbul
Email: support@smaranaatelier.com
The Seller shall refund to the Buyer all payments made by the Buyer to the Seller for the relevant goods or services, including the delivery costs of the goods to the Buyer, if any, in a single payment in accordance with the payment instrument used during purchase and without imposing any cost or liability on the consumer, within 14 (fourteen) days from the date of receipt of the notification that the Buyer has exercised his/her right of withdrawal.
In case the Buyer exercises his right of withdrawal, the cargo company that will take back the product as stipulated by the Seller is ARAS KARGO. In case the right of withdrawal is exercised, the Buyer shall not be held responsible for the costs related to the return if the goods are sent back through the cargo company specified herein. In case the Buyer sends the goods to be returned with a cargo company other than the contracted cargo company of the Seller specified in this form, the Seller shall not be responsible for the return cargo costs and damages that the goods may suffer during the cargo process.
The Buyer must return the goods to the Seller within 10 (ten) days from the date of notification of exercising the right of withdrawal. The invoice, box, packaging, standard accessories, if any, and other products gifted due to the purchase of the goods must be returned to the Seller together with the goods to be returned, complete and undamaged. The Buyer must use the goods in accordance with their operation, technical specifications and instructions for use within the withdrawal period, otherwise he/she is responsible for any changes and deteriorations in the goods.
CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
The Buyer accepts, declares and undertakes that he/she cannot exercise his/her right of withdrawal in the following cases:
- Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are beyond the control of the seller or provider.
- Contracts for goods prepared in line with the consumer's wishes or personal needs.
- Contracts for the delivery of goods that are perishable or subject to expiry.
- Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
- Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
- Contracts regarding books, digital content and computer consumables presented in material form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
- Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
- Contracts that must be made on a specific date or period, regarding accommodation, transportation of goods, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes.
- Contracts for services performed instantly in an electronic environment or for intangible goods delivered instantly to the consumer.
- Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal.
SELLER'S RESOLUTION METHOD FOR COMPLAINTS
The Buyer may submit complaints regarding the purchased goods and/or services directly to the Seller (using the contact addresses specified above under the Seller Information heading). If the complaint is submitted, the Seller will provide all possible support to resolve the problem.
DISPUTE RESOLUTION
In case of disputes arising from the contract, applications may be made to the Consumer Problems Arbitration Committees in the place where the Buyer purchased the product or where the Buyer resides, up to the value declared by the Ministry of Customs and Trade each year, and to the Consumer Courts for disputes above the said value.
Other Information:
The Seller may supply a different product of equal quality and price to the Buyer before the expiration of the performance obligation arising from the Contract, provided that it has a justified reason and informs the Buyer and obtains his/her express approval.
In cases where the fulfillment of the ordered goods or services becomes impossible, the Seller shall notify the Buyer in writing or via a permanent data provider within 3 (three) days from the date of learning about this situation and shall refund all payments collected, including delivery costs, if any, to the Buyer within 14 (fourteen) days from the date of notification.
The Buyer is aware of and accepts that the payment obligation will arise when he/she confirms the order for the product he/she has selected on the www.smaranaatelier.com website.
After the contract is established between the Buyer and the Seller, a copy of the Preliminary Information Form and the Distance Sales Contract will be sent to the Buyer's e-mail address specified here.
The Buyer is responsible for the completeness and accuracy of the personal information and payment information in this Preliminary Information Form and the Distance Sales Contract. In the event that this information is incomplete or incorrect, the Buyer is obliged to update this information through his account on the www.smaranaatelier.com website.
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